Shipping policy
Here's a shipping policy tailored to your store, based on your domestic (Philippines) and international shipping setup. You can paste this directly into your Shipping policy field in Settings > Policies:
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing high order volume, shipments may be delayed by a few days. We will notify you via email if there is a significant delay.
Domestic Shipping (Philippines) We offer Standard shipping to all destinations within the Philippines. Estimated delivery times may vary depending on your location. Remote areas may require additional transit time.
International Shipping We ship internationally to select countries including Australia, Canada, the United States, the United Kingdom, Japan, Singapore, and more. International orders are shipped via our standard International shipping method. Estimated delivery times vary by destination and are typically 7–21 business days.
Please note that international customers are responsible for any customs duties, import taxes, or fees charged by their country upon arrival of the shipment. These charges are not included in your order total and are non-refundable.
Order Tracking Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking information to become available.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us within 7 days of the estimated delivery date so we can assist you. We are not responsible for packages lost due to incorrect shipping addresses provided at checkout.
Contact Us If you have any questions about your shipment, please reach out to us through our contact page.